Issues found after upgrade

Question

After upgrading my version of Confluence from 5.7 to 6.8, I have noticed the following issues:

1. Unable to access site over port 80 even after going through the KB's on this site. I have edited the server.xml file, restarted the application and still does not work. It will over port 8090, but not over 80

2. Unable to change base URL. Each time I go to localhost, it tells me that the base URL is different and when I go to change it, a pop up continues to state that the base URL isnt the same.

3. When I go to edit the home page, it just sits and spins and never allows me.

As well as a few other issues.

AnnWorley · Answer

Hi Josh,

During our call we made sure nothing was taking up port 80 and looked for a proxy on the server, which we did not find. After editing the server.xml and restarting the service once more we were able to reach the instance over it's DNS "friendly" name.

I know the universal plugin manager can be impacted by base URL issues so I am curious whether the issue with the plugin is persisting since we are accessing Confluence over the configured base URL.

I understand you are not fond of a lot of SQL queries so please try clearing the plugins cache as described in: How to clear Confluence plugins cache, first.

If there is still an issue, please try these articles: Unable to Uninstall a Plugin or Install an Old Version of a Plugin and How to manually remove malfunctioning add-ons

Thanks,
Ann

Josh Pelligrino · Answer

Also, I cant get an add-on to uninstall. I click the uninstall button and nothing happens. This is for "Universal Plugin Manager Self Update Plugin" version 2.22.5

Josh Pelligrino · Answer

* Let me know what you see in the browser when Confluence won't serve over port 80: I have used IE, Chrome and FireFox. * Post a screen shot of the base URL message because sometimes it will reveal where Confluence "sees" the request as originating, which could be a clue. * So that I can better understand your configuration, please post the contents of your server.xml file from /conf directory.