nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Best Jira setup for Multiple Clients

Mark Galpin

We are in planning to use Jira to manage software development used by multiple clients (currently 5 but growing)

We'd like to give each client the ability to see and track issues they've raised - which will be a combination of client specific development requests and enhancements or defects in a core product we've built (and are still in the process of building). Each client should have their own view but not be able to see another clients issues.

There is cross over however where multiple clients request the same feature - in this case we'd want to create a single issue all the requesting clients could see, or link back from the client's own issue to a common issue. We'll also be using Jira to manage the software development lifecycle of the product so all issues involving code change will move through a sprint, test and release cycle.

Can anyone recommend the best way to do this? We were thinking to set up separate client projects (to easily restrict permissions) but we're unsure how to setup the shared issues/product enhancements that impact multiple clients. Would this be another project for the product itself that all clients have access to ? Any advice appreciated!

Accepted answers

Nguyen Tran

Hi Mark,

I think it depends on how your business is structured. Do you have the same core product that all your clients raise requests on? Or do you develop multiple products for different clients?

From what I'm assuming your company have a core product that multiple clients are using and raise request for. I think the easiest and most cost effective for this case would be deploying a JIRA Service Desk. Have your customer raise their requests on Service Desk and you can create a linked development ticket to JIRA for your development team.

Nguyen

All comments

Nguyen Tran

Hi Mark,

I think it depends on how your business is structured. Do you have the same core product that all your clients raise requests on? Or do you develop multiple products for different clients?

Nguyen

unknown

Thanks Nguyen, yes it is a core product multiple clients are using.

I've read up and I think Service Desk could be a good approach , just to confirm it is still possible to give each client a kanban like view (in progress, backlog etc) of their issues if they're using service desk ?

Nguyen Tran

Their view would be like this. It's not exactly kanban board but it could work.

Screen Shot 2018-03-29 at 12.16.30 PM.png

wendy_jhjnle

Hi Nguyen, this is very helpful. How would this view be created for the customers? We have multiple clients and we use multiple projects. Do we use organisations?

Serkan_ia59ud

Hi,
We've built a fully JIRA integrated product exactly for that kind of needs. We'll be appreciated if you try and give us your feedback.

https://www.maestrocr.com

BTW, we are collecting the feedback as CR suggestions using MaestroCr widget, too (you'll see it in our website). That setup allows you to get CR suggestions directly within your own products running in your clients already.

Best,

Serkan

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira