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How do you silence the @JiraBot

kris_jx7ibt

I have added JiraBot to our dev team channel but now any time something happens the JiraBot both writes to the channel and direct messages me so I get 2 notifications every time something happens. How to I tell the @Jirabot to shush! I just want to see the notices from the slack channel stop DMin me!

Accepted answers

Daniel Eads

Hi all, I'd like to update you with some information on how you can manage your Slack notifications from Jira.

Firstly, we added some configuration options on getting notified by the app in Direct Messages (DMs). You can use /jira notify in Slack to get started - the bot will guide you through getting personal notifications set up. These notifications go directly to you when actions happen that affect you in Jira, as opposed to more general notifications to a Slack channel.

(pictured: the message you get from the app after sending /jira notify in Slack)

These notifications can be toggled individually, and you can receive notifications from multiple Jira sites (if you work in multiple sites) into one Slack workspace using the same configuration.

Secondly, Slack added a feature in August 2020 that allows you to mute DMs with apps. In the past, a suggested workaround for getting "ignore-able" notifications from Jira was to set up a dedicated channel with the app, use a project subscription to get messages for one or more projects you were interested in, and then mute the channel. Now you can use /jira notify for these messages and simply mute the app.

We hope that these changes help you configure Slack and Jira notifications to your taste and make your work easier.

Cheers,
Daniel | Atlassian Team

All comments

Anup_b4x6el

Try typing @Jirabot help or /JIRA help in the DM window

kris_jx7ibt

Tried that no options to mute the DM

Anup_b4x6el

In your DM window with Jirabot, type /remove @Jirabot or /kick Jirabot

This command usually works in channels. Not sure about DM but give it a try.

Julie Vu [Beenicon]

Have you got the bug fixed? Maybe you can try uninstalling the app and installing another jira integration add-on? Tbh it seems to take you a lot of time to fix the bugs in the integration yourself.

kris_jx7ibt

yes by removing the integration and re adding it the double messages are gone. I think I did the /jira connect in the private channel so it was connected there but there is no way to disconnect it once you do that. a /jira disconnect option would be nice.

Cheyenne Arrowsmith

Oh gosh yes please! We accidentally installed it in a private channel and can't get it to stop!! Constant messages. Even better when some devs are working at 3:00am!!

Kevin Doyon

Type /jira in your direct message to Jira
Click on "Manage subscription"
At the bottom of the newly opened page, you should see a table mentioning the channel @{your username}. Delete that.

Lionel Martz

Write /jira info

this will provide a link to the jira confic page that sends the notifications. there you can chose what to notify, or even delete the whole event.

Daniel Eads

Hi all, I'd like to update you with some information on how you can manage your Slack notifications from Jira.

(pictured: the message you get from the app after sending /jira notify in Slack)

These notifications can be toggled individually, and you can receive notifications from multiple Jira sites (if you work in multiple sites) into one Slack workspace using the same configuration.

We hope that these changes help you configure Slack and Jira notifications to your taste and make your work easier.

Cheers,
Daniel | Atlassian Team

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