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File sharing through customer portal

I just noticed, that a picture that I added to a customer created issue was not visible to the customer. Is it possible to share files through customer portal?

The added picture ist only visible to other agents.

Thanks for help and best regards

Simon

Accepted answers

Susan Hauth _Jira Queen_

Hi,

If you're an agent you should be able to make a comment in JIra and add in the attachment as part of that comment and make visible to your customer.

Susan

All comments

Seems to be a known issue. I would suggest voting on the issues to be resolved.

https://jira.atlassian.com/browse/JSDSERVER-1535

https://jira.atlassian.com/browse/JSDCLOUD-3301

Hope this helps.

Susan Hauth _Jira Queen_

Hi,

If you're an agent you should be able to make a comment in JIra and add in the attachment as part of that comment and make visible to your customer.

Susan

Did you add the attachment via the comments section using the attachments button?

Thank you, that info saved my day!

I was using the other attachment method and have overseen the possibility to add attachments to a comment directly.

Otherwise it would be more intuitive to share files the other way as well.

Best regards

Sorry wrong order, as you gave the info a little sooner, I presume.

Thank you, too.

I added the file on the wrong "add attachment" point.

best regards

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