The Confluence spaces seem to have disappeared for our team today. personal spaces missing

Question

Today my colleagues are unable to use Confluence spaces at all. Thier personal spaces seem to have disappeared completely.

Is there an issue going on or a bug?

Thanks

Shannon S · Answer

Shazia,

Thank you for confirming I was able to resolve the issue for you!

Take care, and have a pleasant rest of your week.

Regards,

Shannon

Shazia Ilyas · Answer

Hi Shannon,

Yes our domain is 3plearning.com

and company is 3Plearning.As far as I can see this morning the issue is still resolved

Thanks

Kind Regards,

Shazia Ilyas
Technical Analyst
Global Technical Support
3P Learning Ltd

Shannon S · Answer

Hello Shazia,

I am going on the assumption you're using Confluence Cloud since you're asking about an ongoing issue?

I wasn't able to find an account associated with your email address but I did find one associated with your email domain. This domain starts with ma*******.atlassian.net, and happens to have a user with your name.

I had a look, and I wasn't able to determine any issue with it, but I ran a quick Reindex, and now I am able to see your users listed on both the People Directory and under Personal Spaces.

Could you confirm if that is the affected instance and if your issue appears resolved?

If this issue occurs again, I would recommend that you create a Support Ticket so that my team can have a look at your log files themselves. This way they can determine what was causing issues for your site to not index properly.

Regards,

Shannon