How do I remove inactive users from all references?

Question

Hi Team,

Is there a way to remove an inactive user from all references of a JIRA project. We have a few custom user picker fields like "Stakeholders", "Owners", etc that have multiple user values. Some of these users are no longer with our organization and we would want to remove their references from these fields.

I do not see a bulk edit option to achieve this. What would be the best way to achieve this?

Thanks,

Rajat

Lingesh BN · Answer

Hi Rajat,

Have you resolved this, let me know how.

regards

Lingesh

Rajat Sethi · Answer

Hi Danny,

Unfortunately, this would not work as even if I get the issue list for bulk edits, there are a bunch of stakeholders for each issues. I do not get any option to retain the active ones and remove only the inactive user. (Each issue can have a different set of stakeholders). I am thinking of using REST API calls or write a Groovy script to get this done.

Thanks for your inputs.

Rajat

unknown · Answer

You could try one of the following plugins from the related article: https://community.atlassian.com/t5/Jira-questions/Finding-Issues-Owned-by-Inactive-Users-with-JQL/qaq-p/249236

OR

You could navigate to user admin > Users, and search for all inactive users, make a note of their names, and set up a JQL in JIRA that finds all issues with those names. Once that is done you can change the user fields to something else, such as Unassigned or assign to a relevant user.

Hope this helps.