Notification when issue is rejected

Question

When assignee reject a request he should enter why he rejected the request in custom field "Rejection Reason".

How can I implement  sending a:

1- notification with the "Rejection Reason".

2- email notification with the "Rejection Reason" in the body

Mohamed El Taweel · Answer

I used JMWE, it is working fine

Mitchell Davison [EY] · Answer

Hi Mohamed,

The ScriptRunner add-on provides templates for sending out emails when a transition is triggered. Add this as a post-function in your workflow on the transition to Rejected, entering the conditions for sending the email. You can reference specific field values in the body of the email so that the content of those fields is sent in the email as well.

Alexey Matveev · Answer

You would need to create your own custom event. Then fire the event on a transaction. You should add the event to the notification scheme and change the vm file for the event.

https://confluence.atlassian.com/adminjiraserver071/adding-a-custom-event-802592793.html

https://confluence.atlassian.com/adminjiraserver073/customizing-email-content-861253783.html?_ga=2.26395453.1201044205.1522043673-1659643416.1506407535

You see there is a lot of work to do out of the box.

You could use the Email this Issue plugin for it.