Confluence found exception in atlassian-confluence.log

Question

2014-12-11 14:38:10,741 ERROR [scheduler_Worker-8] [atlassian.core.task.AbstractErrorQueuedTaskQueue] handleException com.atlassian.mail.MailException: javax.mail.AuthenticationFailedException: 526 Authentication failure[0]

com.atlassian.mail.MailException: javax.mail.AuthenticationFailedException: 526 Authentication failure[0]

at com.atlassian.confluence.jmx.JmxSMTPMailServer.doSendWithMessageIdSupport(JmxSMTPMailServer.java:141)
 at com.atlassian.confluence.jmx.JmxSMTPMailServer.send(JmxSMTPMailServer.java:86)
 at com.atlassian.confluence.mail.template.AbstractMailNotificationQueueItem.send(AbstractMailNotificationQueueItem.java:144)
 at com.atlassian.confluence.mail.template.PreRenderedMailNotificationQueueItem.send(PreRenderedMailNotificationQueueItem.java:213)
 at com.atlassian.confluence.mail.template.AbstractMailNotificationQueueItem.execute(AbstractMailNotificationQueueItem.java:114)
 at com.atlassian.core.task.AbstractErrorQueuedTaskQueue$TaskDecorator.execute(AbstractErrorQueuedTaskQueue.java:100)
 at com.atlassian.core.task.AbstractTaskQueue.flush(AbstractTaskQueue.java:38)
 at com.atlassian.core.task.AbstractErrorQueuedTaskQueue.flush(AbstractErrorQueuedTaskQueue.java:30)
 at com.atlassian.quartz.jobs.TaskQueueFlushJob.doExecute(TaskQueueFlushJob.java:32)
 at com.atlassian.quartz.jobs.AbstractJob.executeInternal(AbstractJob.java:88)
 at org.springframework.scheduling.quartz.QuartzJobBean.execute(QuartzJobBean.java:86)
 at com.atlassian.confluence.setup.quartz.DelegatingClusterAwareQuartzJobBean.executeJob(DelegatingClusterAwareQuartzJobBean.java:16)
 at com.atlassian.confluence.setup.quartz.AbstractClusterAwareQuartzJobBean.surroundJobExecutionWithLogging(AbstractClusterAwareQuartzJobBean.java:65)
 at com.atlassian.confluence.setup.quartz.AbstractClusterAwareQuartzJobBean.executeInternal(AbstractClusterAwareQuartzJobBean.java:47)
 at org.springframework.scheduling.quartz.QuartzJobBean.execute(QuartzJobBean.java:86)
 at org.quartz.core.JobRunShell.run(JobRunShell.java:199)
 at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool$1.run(ConfluenceQuartzThreadPool.java:20)
 at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
Caused by: javax.mail.AuthenticationFailedException: 526 Authentication failure[0]

at com.sun.mail.smtp.SMTPTransport$Authenticator.authenticate(SMTPTransport.java:823)
 at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:756)
 at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:673)
 at javax.mail.Service.connect(Service.java:317)
 at javax.mail.Service.connect(Service.java:176)
 at javax.mail.Service.connect(Service.java:125)
 at com.atlassian.confluence.jmx.JmxSMTPMailServer.doSendWithMessageIdSupport(JmxSMTPMailServer.java:112)
 ... 17 more

rrudnicki · Answer

Hi Willam,

Could you confirm if do your email server is allowing relay from Confluence?

In addition, you can enable de debug email on confluence so we can gather more details about what is happening. On this link you can find how to do that:

https://confluence.atlassian.com/display/CONFKB/Mail+Troubleshooting

I hope it helps.

Regards,

Renato Rudnicki

William Zanchet · Answer

Hey Will,

If you're trying to connect to a MS Exchange, the knowledge base that you want to follow is this one:

https://confluence.atlassian.com/display/JIRAKB/Authenticate+Failed+Error+when+Connecting+to+Exchange

Cheers,
WZ

Gorka Puente {Appfire} · Answer

Hi @Willam Won,

It seems an error on mail authentication. Check this

https://confluence.atlassian.com/display/JIRAKB/Sending+a+Test+Email+Fails+due+to+javax.mail.AuthenticationFailedException

Check user and password in the mail configuration.

Regards,

Gorka