When i impoprt issuess using cvs import tool i don't see the issues in the customer portal. I can see the issue in the queue agent view and in the database.
Any solution or recomendation for that?
Regards.
Do the issues have a valid Customer Request Type set?
Where is the customer request type field (in db) to check that.
Thanks Steven.
It is a custom field. So the value would be in the customfieldvalue table.
Hi Ariel,
It looks like it's caused by missing request type. Have a look at Customer request does not appear in "My Requests" for the resolution.
Regards,
Ting
Atlassian Support
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