Configuring incoming e-mail

Question

We are trying to configure Jira incoming e-mail with an account that uses generated passwords like “s7De*4t-Erc*|:]:|N?K<k[n9c[W~Bx~” and [Test Connection] fails with an authentication failure.  We had another test account that had a short alpha password and that worked fine, so we think it may be a length issue or the non-alpha characters.

Is this a known issue?

Thanks in advance,

Ed

Ed Takashima · Answer

Thanks for looking into this.  We finally figured out the right combination to specify for the username (ldap confusion) and confirmed that the password was not causing the issue.

Regards,

Ed

Marko Filipan · Answer

Hi Ed,

There is no known issue with authentication and special non-alpha characters. Actually, I tried testing this password with Gmail inbox and it connected successfully.

To check if this is a length issue, you can try to define longer password with alpha characters.

Also, you might check if there is some component between JIRA server and mailbox that might be blocking / replacing requests in between.

Lastly, can you check with your mail administrator and see if there is some restriction / logged error on mail server side?

Cheers,
Marko