Hey there, from time to time, we receive mails from users, that their password reset does not work. This is because they use their mail-address to request a new password and not their username. However, I would like to modify the text that is shown when the reset is triggered: Where does JIRA store this information / which file do I have to adapt? I would like to just include a bold hint like "If the mail does not arrive, check that you entered your username. If you don't know your username, request it here (link). Thank you very much!

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Customize "Reset password link sent" page

Felix_12l2uh

Hey there,

from time to time, we receive mails from users, that their password reset does not work. This is because they use their mail-address to request a new password and not their username.

However, I would like to modify the text that is shown when the reset is triggered: 2018-03-26 18_27_26-Microsoft Edge.png

Where does JIRA store this information / which file do I have to adapt? I would like to just include a bold hint like "If the mail does not arrive, check that you entered your username. If you don't know your username, request it here (link).

Thank you very much!

Accepted answers

Pablo da Silva [ACP-JA]

Hi Felix,

If you are using Jira 7 or above you have to modify login.soy file which resides within the jira-gadgets-plugin-x-version.jar file in <jira-install>/atlassian-jira/WEB-INF/atlassian-bundled-plugins/ folder . You have to open jira-gadgets-plugin-x-version.jar file and modify login.soy .

There is "href=" attribute where points to your forgotlogindetails file and you can change to point to another link ot change the text . It is described here : https://confluence.atlassian.com/jirakb/how-to-customize-the-login-gadget-225122084.html

Make sure you backup the file first.

For older versions of Jira and additional info you might check this answer:

https://community.atlassian.com/t5/Confluence-questions/I-need-to-modify-the-Forgot-Password-link-on-the-log-in-page/qaq-p/63935

Best Regards

All comments

Pablo da Silva [ACP-JA]

Hi Felix,

If you are using Jira 7.x or later, you have to modify login.soy file which resides within the file jira-gadgets-plugin-x-version.jar in <jira-install>/atlassian-jira/WEB-INF/atlassian-bundled-plugins/ folder . You have to open jira-gadgets-plugin-x-version.jar file and modify login.soy, then compress it again. You can add /edit the text or change the link to a custom page. A backup of the file is recommended, just in case you break the template and want to start again with a clean file. You must stop Jira service, modify the file, and start it again in order to see the changes.