Hi Team, we have installed the service ,but when we are trying to access the site getting an error 'Confluence had failed to start, but we're back up and running again' PFA below could you please suggest the solution ,is there anything that we missed? this issue is occur only when we are connected to Prod database. But when we are connected to QA database we are able to access the site.

Sorry, I missed the reply before. That tells us Confluence is not running there, you need to check that it is located correctly and that it is running.

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Confluence had failed to start

Rajratan Dahane

Hi Team,

we have installed the service ,but when we are trying to access the site getting an error
'Confluence had failed to start, but we're back up and running again'

PFA below

error while running site.png

could you please suggest the solution ,is there anything that we missed?

this issue is occur only when we are connected to Prod database.

But when we are connected to QA database we are able to access the site.

Accepted answers

All comments

Nic Brough -Adaptavist-

Please tell me you are not connecting one Confluence to two different databases?

You have a production Confluence and a QA one that are totally separate installations?

Rajratan Dahane

Hi Nic,

Q:- Please tell me you are not connecting one Confluence to two different databases?

Ans:- we are trying to connect one database at a time(either QA or Pord).
when we are connecting to QA it is working fine.
but when we are trying to connect to Prod database we are getting above error.

Q:-You have a production Confluence and a QA one that are totally separate installations?

Ans:- Yes we have 2 different installation.

following is the Confluence-cfg.xml file

Nic Brough -Adaptavist-

Those two answers directly contradict each other,

Please. Do you have two separate Confluence installations, one pointed at the QA database, and the other Production ?

Rajratan Dahane

we have ConfluenceQA on different QA server and production is on different server.
both are not on same server

Rajratan Dahane

Hi Team,

we are getting following screen while accessing confluence site. confluence_starting up issue.png

following is the Home Log.

could you please suggest any solution for that

2018-04-26 02:34:00,038 INFO [synchrony-interop-executor:thread-1] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] debugPrintEnvironment C:\Progra~1\Java\jre1.8.0_60\bin\java.exe -classpath G:\data\inetpub\Confluence\Confluence670\Std\temp\2.1.0-release-confluence_6.5-1a01ab2d.jar;G:\data\inetpub\Confluence\Confluence670\Std\confluence\WEB-INF\lib\jtds-1.3.1.jar -Xss2048k -Xmx1g synchrony.core sql
2018-04-26 02:34:00,270 INFO [ListenableFutureAdapter-thread-17] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] isSynchronyProxyEnabled proxy port present: true
2018-04-26 02:34:00,286 INFO [ListenableFutureAdapter-thread-17] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] updateSynchronyConfiguration Synchrony External Base URL: http://gadc-wikiprd01.na.pg.com:8092/synchrony,http://gadc-wikiprd01.na.pg.com:8092/pages/synchrony-proxy
2018-04-26 02:34:00,286 INFO [ListenableFutureAdapter-thread-17] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] updateSynchronyConfiguration Synchrony External Service URL: http://gadc-wikiprd01.na.pg.com:8092/synchrony/v1
2018-04-26 02:34:00,286 INFO [ListenableFutureAdapter-thread-17] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] updateSynchronyConfiguration Synchrony Internal Service URL: http://127.0.0.1:8092/synchrony/v1
2018-04-26 02:34:00,287 WARN [ListenableFutureAdapter-thread-16] [plugins.synchrony.config.DefaultSynchronyConfigurationManager] enableSharedDrafts [Collab editing plugin] Enabling Shared Drafts

Nic Brough -Adaptavist-

There is no error in that log, you will need to read all of it.

Rajratan Dahane

yes i know.. but why we are getting the error while accessing the confluence site

Nic Brough -Adaptavist-

Because Confluence is not running properly. It's not able to upgrade, so it's stopped. You need to read the logs in full to find out why the upgrade has failed.