How to edit the "Visible Fields" to make those fields required?

Question

Hi,

I need to edit the Visible Fields from the Document Review issue type that is hidden from our portal. I can edit the issue types available in the portal but not the Document Review. We need to put the Document Review hidden in our portal because the channel used is through email.

But it is not editable, how can I edit these ones?? =(

TIA

Regards, Tanya

Nguyen Tran · Answer

Hi Tanya,

There are 2 ways to do this.

1) Automatically set Resolution: you can achieve this by using post function. This works for users that don't understand the concept of resolution.

2) Create a new screen. Put "Resolution" in your new screen. Go to your workflow edit screen. Edit the transition. Choose your new screen and you're good to go. You might also want to set a validator to ensure your users don't forget to set resolution.

Hope this helps.

Nguyen

Tanya Recio · Answer

Hi Nguyen,

Thanks,  you're right.

However, I'm trying to set-up the "Resolution" as a required field to be able to choose what type of resolution it is, (e. g. Resolved; Rejected, etc) and with this, the JIRA will marked it as "Resolved" and not as "Unresolved".

I've done testing and when I closed one,  the status is marked as "Unresolved" because there is no drop-down available to choose whether it is Resolved; Rejected; Won't do, etc.

Cheers,

Tanya

Nguyen Tran · Answer

Hi Tanya,

Email requests are created with only Summary and Description field. The email's subject will be Summary and the email's body is the Description. The other fields will need to be input by your agent.

Regards,

Nguyen