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Customers I have invited are automatically added as user of our JSD instance

JC Asagra

I've added customers through the Customers in the left pane. When they raised a ticket on our Support Portal they've been automatically added as a user in the User Management which consumes 1 agent space from our license.

Aside from they've been added as user, they are also added on the 3 groups (users, developers and administrators)

I would like to know if this is how really JIRA Service Desk work? or I just need to change something in the configuration. We thought Agents are the Support team and customers can raise requests/issues without consuming an agent license.

Accepted answers

Nguyen Tran

Hi JC Asagra,

If you're adding customer through the Customer menu on the left pane, your customer shouldn't be added as an agent let alone added to the other 3 groups. You should check your default group for customer.

Regards,

All comments

Nguyen Tran

Hi JC Asagra,

Regards,

JC Asagra

@Nguyen Tran Thank you for your reply.

That is what I am expecting as well since he/she is a customer. Can you give me pointers on what configuration I should check? Also, where can I check/update the default group for customer?

Nguyen Tran

If you're on server and connecting to a LDAP directory. Please kindly refer to this documentation on setting default group membership.

https://confluence.atlassian.com/adminjiraserver073/connecting-to-an-ldap-directory-861253200.html

JC Asagra

Thank you. I will look into it.

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