How can I give Confluence Knowledge Base direct access with username and password to my customers

Question

Hi,

I would like to be able to provide a link to the whole knowledge base I have build to my customers.

I do not want "anyone" to have access to this Knowledge Base, so do not want it to be public. I do not want my articles to appear in Google search either, ...

I would like the access to be restricted to my customers, to whom I would either provide a username and password or who may use their username and password they are using to access the service desk.

How can this be done?

Thanks,

RD.

Nic Brough -Adaptavist- · Answer

You need to create accounts for them so they can be added.

Raphael Dreyfus · Answer

Hi Nic,

Again thanks a lot, seems to me that we are progressing.

Unfortunately, I may miss something, because I do not manage to do it.

In space settings, I can indeed add individual Jira users (meaning people from my company) but when I try to add customers (not Jira users, or email address of a customer) there is no match and I am getting an error message that the user could not be found (and indeed it is not a user of our organization with a Confluence license), but simply a customer from outside our organization.

So, my question is how can I grant customer (who are not my company employee) a direct access to our Knowledge Base with a username and password?

What I am missing?

Is there another place for granting such access to customers (external to our company)?

Can I grant such permission (direct read access to the knowledge base, not through service-desk) with a username and password to whoever I want? Or should those customers be part of at least one of our service-desks?

Below are screenshot of the space settings, where I cannot add customers, but only users.

I guess I am missing something.

Your help is really appreciated.

Thanks,

RD.

Nic Brough -Adaptavist- · Answer

Put your customers into groups, then go to space admin and add the groups into the "can use space" permission.