Not can invite users, don't work email

Question

Good day!I have configured the outgoing mail(smtp), it passed inspection and everything works.But when I try to invite users, this operation gets stuck in the mail queue, actually I did the test sending to the address that I wanted to invite and it was sent successfully.Can you help solve this problem?Thanks

Andy Heinzer · Answer

Given this error, it looks like Jira can login to the SMTP server, but in the case of the invite, I think Jira is using a different user account to send the invite.   In your screenshot, I can see the test message is using info@<something>

However when you invite a user, Jira tends to use the email address of the Jira user that sends the invite.  Given the error we see here of

553 5.7.1 Sender address rejected: not owned by auth user.

That means your SMTP is not allowing you to send mail as joe@example.com when the smtp login is set to use info@example.com

I recommend trying to follow this KB: 550 5.7.1 Unable to Relay Mail From Exchange Server

It explains the settings changes that would have to happen on the mail server to make this work.    Please let us know if this helps or if you encounter any problems trying to follow this.

Thanks

Andy

Oleg Aksenov · Answer

My log:

Caused by: com.sun.mail.smtp.SMTPSendFailedException: 553 5.7.1 Sender address rejected: not owned by auth user.
 ;
 nested exception is:
 com.sun.mail.smtp.SMTPSenderFailedException: 553 5.7.1 Sender address rejected: not owned by auth user.

at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2267) [javax.mail-1.5.6.jar:1.5.6]
 at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1758) [javax.mail-1.5.6.jar:1.5.6]
 at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1257) [javax.mail-1.5.6.jar:1.5.6]
 at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendMimeMessage(SMTPMailServerImpl.java:245) [atlassian-mail-2.8.6.jar:?]
 at com.atlassian.mail.server.managers.EventAwareSMTPMailServer.sendMimeMessage(EventAwareSMTPMailServer.java:25) [classes/:?]
 at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:187) [atlassian-mail-2.8.6.jar:?]
 ... 254 more
Caused by: com.sun.mail.smtp.SMTPSenderFailedException: 553 5.7.1 Sender address rejected: not owned by auth user.

at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1767) [javax.mail-1.5.6.jar:1.5.6]
 ... 258 more

setting smtp:

Thanks!

Andy Heinzer · Answer

I would be interested to see more details from that timestamp in the Jira logs.  See if you can locate this date/time in the $JIRAHOME/log/atlassian-jira-outgoing-mail.log

It should provide us more details about why this SMTP server might have rejected the sending of this message.