JIra service desk and Jira Software

Question

Hi,

As an example, I created a project in jira and added two organizations into it and added the email addresses of my clients to the organizations. While I can open a request to a customer, my customers can also request me, but customers from different organizations can not see each other. How can I do that?

Thank you.

Nic Brough -Adaptavist- · Answer

Your customers can make requests of you, they don't need to be agents or even Jira users.

I'm not sure what you have set up or why you think your customers can't make requests.

unknown · Answer

The main responsibility is; While I am able to request a customer, my customers can only comment on the requests that have been assigned to them, but I want my customers to be able to request me. I have to open a separate licensed agent for them as well.

unknown · Answer

customers in different organizations can not see requests from another organization.

The main responsibility is; While I am able to request a customer, my customers can only comment on the requests that have been assigned to them, but I want my customers to be able to request me. I have to open a separate licensed agent for them as well.