Linking Issues From Service Desk Project to Another Service Desk Project Permissions

Question

I have three separate Service Desk projects that share the same Permission Scheme.  All three projects have different sets of users and various fields/requirements/workflow.

Sometimes, agents from one SD project will need to create a linked issue in one of the other projects - but they shouldn't be able to have access to see all of the issues in that other project.

Here is what I did:

* Added a global group that all Agents in all 3 SD projects belong to with permissions to "Link Issues" in the permission scheme

However, this still doesn't work because JIRA Service Desk has overridden this permission.  How can I go about trying to do what I want to do without giving all Agents access as "Service Desk Team" role to all 3 projects?

Jon Chau · Answer

Currently a feature request - https://jira.atlassian.com/browse/JSDSERVER-3816.

Jon Chau · Answer

Thanks for the plugin option @Fabio Racobaldo _Catworkx_, but I'm looking for a solution that works without a plug-in since we'll be transitioning to the Cloud in the future.

Fabio Racobaldo _Catworkx_ · Answer

Hi Jon,

you can use https://marketplace.atlassian.com/plugins/com.herzum.jira.plugins.herzum-quick-linker/server/overview that has a specific capability to delegate issue creation to a specific user.

Hope this helps,

Ciao,

Fabio