Manually Synchronizing AD

Question

For some reasons i am not able to see my AD changes when i do manual synchronise (Sync only taking couple of sec's) on Bitbucket. But i do see those changes take affect after it updated from Auto Synchronisation Interval (default is set to 60 mins).

I have a new user added to a group in AD. Dont see that member in bitbucket group even after manual sync.

Additional Details:

Directory Type: Microsoft Active Directory

I have verified that the changes have been made in AD hostname i configured but they do not reflect in Bitbucket.

Mark A. · Answer

Hello,

Regarding your AD, we note the following in our LDAP Documentation:

By default, all users can read the uSNChanged attribute; however, only administrators or users with relevant permissions can access the Deleted Objects container. The specific privileges required by the user to connect to LDAP are "Bind" and "Read" (user info, group info, group membership, update sequence number, deleted objects), which the user can obtain by being a member of the Active Directory's built-in administrators group.

Note that the incremental sync will fail silently if the Active Directory is accessed by a user without these privileges. This has been reported as CWD-3093.

I would like to get more detailed information and have you reproduce the issue. Due to the data that I need, I've created a support request for which you should have received an email for. This allows you to upload a support zip and detailed logging and have that information remain private.

Please check your emails for a link to the support case that I've opened.

-Mark

Adi Alert · Answer

Hi Mark,

Thanks for clarification.

Automatic sync is pulling my AD changes.

I thought i can see the AD change right away if i do manual sync in Bitbucket.

"Is the user you have configured for this user directory an administrator in AD?"

No

Mark A. · Answer

Hi Aditya,

I want to clarify a bit as you noted that on your automatic sync you see these changes and then note that for the new user added to a group, you do not see them in the Bitbucket group even after a manual sync. The last statement indicates that even automatic sync doesn’t work.

Clarification

As noted, the manual syncs do NOT pull in your changes.

After making your AD changes for users and or groups, do the automatic sync pull in your changes?

Is the user you have configured for this user directory an administrator in AD?

Cheers,

Mark