nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Unable to connect to Gmail (Google Apps) for custom email address in Service Desk

Gideon Abate

I'm trying to connect a Gmail account for our custom email address by which customers should be able to submit service requests.

When entering in my details I get the following error despite having the correct username and password combination.

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[AUTHENTICATIONFAILED] Invalid credentials (Failure)" Check out our troubleshooting docs for help resolving the issue.

I don't have 2 factor turned on for this particular email address. I've check the troubleshooting and it doesn't have any information related to Gmail.

Anyone else have or has had this problem?

Accepted answers

Soane

Hi Gideon,

In order to troubleshoot, could you try to utilize a different email address (with 2FA disabled as well) and check if you’re still experiencing this error?

Cheers,
Soane K.

All comments

Soane

Hi Gideon,

In order to troubleshoot, could you try to utilize a different email address (with 2FA disabled as well) and check if you’re still experiencing this error?

Cheers,
Soane K.

Gideon Abate

Hi Soane,

I tried to connect using a Yahoo account and got the following error:

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[AUTHENTICATIONFAILED] AUTHENTICATE Invalid credentials" Check out our troubleshooting docs for help resolving the issue.

This is the same error that I received for Gmail.

Nic Brough -Adaptavist-

Then, I'm afraid, you are giving it the wrong credentials.

Gideon Abate

I created a brand new email account just to try a different provider so I pretty certain think it's not the wrong credentials.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk

google

gmail