Failure updating label type jira field on transition screen

Question

Currently I'm seeing the following problem which is very weird and looks like JIRA but to me.

* I have a custom field X with type=label inserted into screen used on workflow transition.
* When workflow transition is executed I update value in field X from A to B
* After transition is completed I can still see field X with value A, not B
* If I run the transition again and change field X value to C now I can see B value in issue view screen after transition is completed. Or if I wait for a while or run project reindexing I can see value B displayed in the issue view screen, however JQL search still can not find the issue by rule (X=B). But it does find the issue if I search (X=A).

We have jira server version = 7.3.8

Did anybody see similar kind of behavior ? Should I file problem report with Atlassian ?

Derek Sheeman · Answer

I am also curious if and how this was resolved.  I have a similar problem on JiraDC 8.20.7 where transition screen updates to the labels field are not being saved to the issue.

David Vyslouzil · Answer

Hi, we are facing the same issue. Any updates on this?

Marko Filipan · Answer

Hi there,

From the problem description, it is not clear what the problem could be. 
Like you already said, it would be the best if you would opened a Support ticket (please attach the problem description, reproduce the issue one more time and generate Support zip afterwards).

Cheers,
Marko Filipan