Required fields not present or fields too long in collector 'Report a bug' invoked

Question

I have created 2 issue collectors on JIRA with issue type as - 'DEFECT'(Report a bug), and issue type as 'STORY'(Enhancement Request).

I am referring both of them on the same web page and they come up perfectly when triggered. When I tried filling in all the fields on the for 'Enhancement Request', it submits and create a request on JIRA successfully, but when I fill in the details for 'Report a Bug', I get this error on the form -

Oops! Something went wrong...

There was a problem submitting your feedback, likely due to the configuration of this form. You might want to contact the site owner to let them know about this issue.

and this error when I checked on JIRA on issue collector page -

Required fields not present or fields too long in collector 'Report a bug' invoked from.

I have filled all the required fields and none of the fields are too long, but still get this error.

When I changed the issue collector's issue type from -'DEFECT ' to 'TASK', it again works fine. Not sure what the issue is. When I googled I saw a post that this is an existing issue from JIRA side.

Can someone please help me on this. Any help is very much appreciated.

Dan Knapton_h1za16 · Answer

Had this issue. It was a permission issue.  I gave the Always User Issue Reporter Access to the project in Service Desk using the People option in Project Settings.  Also this reporter must have a Service Desk technician license.

Peter_Bishop · Answer

Open your browsers developer tools and inspect the console. I had this issue and in the console, the returned arguments were provided.

Upon inspection of said arguments, an error was returned that the user I had configured for my Issue Collector did not have the permissions required to create an issue in the selected project.

By all means, if your error is different and you do not know how to resolve it, post it here.

Alison Carden · Answer

same here. it was working fine, now its broken