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INSIGHT - Lot of errors - Indexing really slow-down

Thomas AUVRAY

Hi,

Recently our JIRA instance is really slowing-down by insight plug-in. Each indexing takes more than 30 minutes.

I've checked the logfiles and this error message appear about 10 times per seconds :

2018-03-22 17:03:22,532 JiraTaskExectionThread-1 WARN CHE 1013x7206x1 116ke3l 80.13.73.145 /secure/admin/IndexReIndex.jspa [c.r.j.p.i.services.cache.PermissionCacheImpl] Exception occurred while loading permission context, the default one (Jira) will be used
java.lang.NullPointerException
 at com.riadalabs.jira.plugins.insight.services.cache.PermissionCacheImpl.getPermissionContext(PermissionCacheImpl.java:438)
 at com.riadalabs.jira.plugins.insight.services.cache.PermissionCacheImpl.loadPermission(PermissionCacheImpl.java:66)
 at com.riadalabs.jira.plugins.insight.services.permission.InsightPermissionServiceImpl.hasInsightPermisson(InsightPermissionServiceImpl.java:408)
 at com.riadalabs.jira.plugins.insight.services.permission.InsightPermissionServiceImpl.hasInsightAdminPermisson(InsightPermissionServiceImpl.java:233)
 at com.riadalabs.jira.plugins.insight.services.core.AbstractService.checkAdminPermission(AbstractService.java:694)
 at com.riadalabs.jira.plugins.insight.services.core.AbstractService.filterOnPermission(AbstractService.java:919)
 at com.riadalabs.jira.plugins.insight.services.core.AbstractService.filterAttributesByPermission(AbstractService.java:858)
 at com.riadalabs.jira.plugins.insight.services.core.AbstractService.filterAttributesByPermission(AbstractService.java:835)
 at com.riadalabs.jira.plugins.insight.services.core.AbstractService.filterByPermission(AbstractService.java:813)
 at com.riadalabs.jira.plugins.insight.services.core.impl.ObjectServiceImpl.findObjectBeansByAttributeValue(ObjectServiceImpl.java:1138)

Do you know where we need to looks at to solve this ?

Thanks in advance,

Accepted answers

Thomas AUVRAY

Like I said, this was a Scripted Fields of Script Runner who hasking Insight and fall into error when indexing.

All comments

Alexander Sundström_x0imga

Hi Thomas,

On the latest version 5.4.8 there is a fix fot the error in the logs.

Have you checked the documentation at https://documentation.riada.se/insight/latest/insight-manager-s-guide/import-and-synchronization/general-import-concepts for more information about the recommendations and what can be done for performance tuning?

Cheers!
Alexander

Thomas AUVRAY

Hi Alexander,

Thank you for your answer.

I resolved this issue last Friday by correcting one Script Runner Field. This one worked fine each time I test it but it complety crashing down during the indexing.
I have searched a lot of time before finding it. This logs don't really help me.

Maybe this topic will help someone one day !

Thanks again,

Have a good day !

Thomas AUVRAY

Like I said, this was a Scripted Fields of Script Runner who hasking Insight and fall into error when indexing.

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