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cannot login to confluence

unknown

On a recently installed confluence server (V6.7.1 on Linux) I can no more login as admin.

I get the login screen, enter userID/password, and I get once again the login screen.

The credentials are checked, as I see an error message if I enter an invalid password.

I have already tried:

- reset the password

- restart confluence

- restart the server

There are no log entries in confluence or catalina log.

Accepted answers

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Shannon S

Jean,

Can you try to login with the local user by using this article:

Restore Passwords To Recover Admin User Rights

That will allow you to recover access even if there's an issue going on with your user directory.

By the way, can you confirm what you use for your user directory? Is it the local Confluence one or are you using something else, like Jira's directory, Crowd, LDAP, etc.?

Shannon

unknown

Thank you Shannon for the fast response.

My password is validated, as another password generates an error message.

We have a local user directory (essentially for the administrators) and the company LDAP as user directories. The admin I am using is a local user.

Jean

unknown

I have tried the recovery mode described in your reference. The result was the same.

Reading the reference you indicated I remembered that we tried (in vain) to implement a JIRA user server for our confluence server (item 3 in your page: "You're using an external directory or Jira for user management, have disabled the built in user management, and your external directory is not currently available. ")

Then I deleted the confluence server in the "JIRA user server" list. Still not better.

Finally I wanted to delete the configuration for the user server on the confluence server but couldn't find where this is stored. I grepped the installation directory and a DB dump.

Shannon S

Jean,

You can use step 3 of the older document to put your internal directory in first position:

Restore passwords to recover admin user rights > Step 3. Put the Internal Directory in First Position

For the issue where it keeps sending you back to your login page, could you try to clear your cookies and see if you still have the issue? Please also try it in Incognito Mode.

Shannon

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