In order to reduce number of requests from JIRA while auto-assignment, it would be reasonable to keep 30 minutes cache stored locally. JIRA post-function will query local file instead of making new request. How to realize it?
Jira stores all data in lucene index, that is why I can not see a reason for you to make your own cache. Or what kind of requests do you mean?
Customer want It)
Nope.
The customer rarely knows what they really want. They often tell you stuff that is totally wrong.
A good service provider will check that the customer really wants. So.
Request - via REST API we get the oncall user (from Pager Duty)Auto-assignment - we assign issues for user that oncall now
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