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Automatically Create Linked Issues

Harrison Hopkins

I am looking into how I can automatically create linked issues in basic service desk, but am having some trouble.

In the article I am going to post below, I read that I can use the automation custom rules to have linked issues automatically created, but I am failing to find that option.

https://confluence.atlassian.com/servicedeskcloud/blog/2017/12/automatically-create-linked-issues-from-new-requests

In this blog post, it shows the admin selecting "Create Issue" under the "THEN" section. I am not at all able to find that setting.

I am operating service desk on a local server, and am at version 3.11.0. Maybe the blog post was just a really well written joke, but I surely hope not!

Thanks for any help!

Accepted answers

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Nisha Hajamohideen

Hello,

For similar linked ticket creation requirement I used Script runner for Jira and used the scripted out of box post function "“Clones an issue, and links".

This was easy to set up and required no complex coding knowledge too.

Meg Holbrook

I was able to create a rule like this in JSD Cloud, and the article you linked did look like server. I'm poking around to see what I can turn up.

Meg Holbrook

Can you send a snip of your rule in its current state (without the Then statement)?

Harrison Hopkins

Screen Shot 2018-03-21 at 12.12.30 PM.png Here you are! I was wondering if my "IF" statement being different had something to do with it? But would that require me create a new "IF" statement?

Thank you so much for the help!

Meg Holbrook

I just looked at the article again and it says cloud only. Bummer!

I also confirmed by testing in Server that isn't in there.

Harrison Hopkins

Alright, this looks to be my most promising option!

I will look for some documentation on Script Runner and specifically for "Cloning an issue, and links."

Thank you kindly!

Nisha Hajamohideen

https://scriptrunner.adaptavist.com/4.3.6/jira/builtin-scripts.html#_clones_an_issue_and_links

Harrison Hopkins

You are awesome, thanks!

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