How to link a calendar with SLA on Jira Service Desk?

Question

I'm trying to configure my service desk. I wanna create a relationship between SLA and Calendar.

For example: I have two teams and two differents UTC, I want to create a calendar for each team with the specific calendar using a specific UTC ( UTC - 4 and UTC - 3)...

How I do it?

eric.silva@maltacobrancas.com.br · Answer

I understood how to do what I wanted to do. I had created the calendar and SLA, but, I needed to do a link an with other.

So, I did it by the JSQ...

Thank you!

Evan Golden_lscpv4 · Answer

When edit the SLA you should be able to select your calendar from there.

eric.silva@maltacobrancas.com.br · Answer

Hi Evan!

First, thank you for helping me!

So, I did it, that been described in this link. I create my SLAs, created a calendar, set up the holidays, but, in my tests, when a did a solicitation, the used calendar was the default calendar.