Reset password token validity period

Question

Hi Everyone,

many of our users complain that they get the reset password email and adter 1 hour the reset link is no more valid. As of our understanding the token link is valid for 24 hours. Where can we check/set the validity timeframe of the link?

Thanks,
Rumi

Pedro Cora · Accepted Answer

Check if this KB does not apply to this case: https://confluence.atlassian.com/display/JIRAKB/Token+Timed+Out+when+Resetting+Password+via+Email

-- Pedro