Hello Team, Recently my bitbucket DB's connection (I.P.) has been updated and I had not update the new IP until recently I tried to access bitbucket again and I got this error message (see below). Is there any way I can go back and update the new DB IP? Error message.....: A fatal error has occurred The following problem occurred, which prevents Atlassian Bitbucket from starting: * The database, as currently configured, is not accessible. The TCP/IP connection to the host 10.123.99.15, port 1433 has failed. Error: "Connection timed out: no further information. Verify the connection properties. Make sure that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port. Make sure that TCP connections to the port are not blocked by a firewall.".

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bitbucket DB's IP changed

Joe Tsang

Hello Team,

Recently my bitbucket DB's connection (I.P.) has been updated and I had not update the new IP until recently I tried to access bitbucket again and I got this error message (see below). Is there any way I can go back and update the new DB IP?

Error message.....:

A fatal error has occurred

The following problem occurred, which prevents Atlassian Bitbucket from starting:

The database, as currently configured, is not accessible.
The TCP/IP connection to the host 10.123.99.15, port 1433 has failed. Error: "Connection timed out: no further information. Verify the connection properties. Make sure that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port. Make sure that TCP connections to the port are not blocked by a firewall.".

Accepted answers

Christian Glockner

Hi Joe,

If the address of the database server needs to be changed, you can update the jdbc.url in bitbucket.properties (see https://confluence.atlassian.com/bitbucketserver/bitbucket-server-config-properties-776640155.html) and restart Bitbucket Server.

Cheers,

Christian

Premier Support Engineer

Atlassian

All comments

Christian Glockner

Hi Joe,

Cheers,

Christian

Premier Support Engineer

Atlassian

Joe Tsang

do you have any examples on bitbucket.properties file I can follow? I don't have bitbucket.properties or maybe I can't find it. when I look at the example from the URL you provided I found jdbc.url but unsure what is the proper format I should code it in. Thank you~

Christian Glockner

Hi Joe,

bitbucket.properties should be located in <BitbucketHome>/shared - unless you're using the internal database instead of an external database (which it doesn't sound like you do) you will have the file there.

Cheers,
Christian

Premier Support Engineer

Atlassian

Joe Tsang

Hi Christian,

Thanks. I just tried to create the bitbucket.properties file and included a link like "jdbc.url=jdbc:sqlserver://210.184.xx.xxx;instanceName=MSSQLSERVER;databaseName=bitbucket;"

and I got this message:

Atlassian Bitbucket - Fatal Error

A fatal error has occurred

The following problem occurred, which prevents Atlassian Bitbucket from starting:

The database, as currently configured, is not accessible.

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