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Cannot upload image to Confluence

Hi,

I'm currently getting an error while trying to upload images to Confluence through the "Insert files and images" modal. The error is:

Error getting file from media service with id xxxxxxx-xxxxxxx-xxxxxx-xxxxxxx. Reason: TRANSPORT_ERROR

The upload bar moves across but never appears to complete, then this error shows. There doesn't appear to be any known problems when I check the Atlassian service status page, and my colleagues are also seeing the issue. I'm using the latest version of Chrome.

Can anyone help? Many thanks

Dan

Accepted answers

Ferid Habib Djivan

Hi,

This is a known issue the Confluence team is now working on. The status page was updated to reflect this (https://status.atlassian.com/)

"Confluence Cloud customers are unable to preview or upload non-image attachments. Incident team has identified the issue and is working on restoring service"

All comments

Ferid Habib Djivan

Hi,

This is a known issue the Confluence team is now working on. The status page was updated to reflect this (https://status.atlassian.com/)

"Confluence Cloud customers are unable to preview or upload non-image attachments. Incident team has identified the issue and is working on restoring service"

hi Dan,

this could be due to either network issue.

or else the issue might be the size of your file and configured attachment size of your confluence by admin.

Refer : Configuring Attachment Size

No fix for this very basic feature yet?

Ferid Habib Djivan

Hi Alan,

This issue was just a temporary bug. It has been been fixed later that day.

Managed to replicate the bug on Firefox 66.0.5... after successfully uploading two images earlier

Well, it's happening again today:

Sumedh Inamdar_jt2wrr

It's not about image size...they are very small...

They have updated the status of the cause here: https://confluence.status.atlassian.com/

I still have this issue, despite the reported resolution!

שיר בירנבאום

Still not working for me.

Unable to insert an image

After the reported resolution I was able to upload files for a short period. The problem has come back and I can no longer upload files.

I'm also getting the error, whether the file is an image, a PDF, anything I try to attach to my confluence page...always the same transport error.

Error getting file from media service with id e98bbabc-6ce8-4fd6-9f20-e4e8903baded. Reason: TRANSPORT_ERROR

+1

Purvesh Patel_lyi4ux

+1

it just worked for me

yay!! it works again!

Thao Nguyen_0h4lsr

+1

Still have this issue

Error getting file from media service with id xxxxxxx-xxxxxxx-xxxxxx-xxxxxxx. Reason: TRANSPORT_ERROR

Screen Shot 2019-05-23 at 11.42.53 AM.png Look like problem happens once a year. Still not fix until now

Japhet Labay_9f968i

happening for me too.

any workaround at the very least?

it works finally

it seems to be a little different but also ma simmilar problem...

can anyone help me?

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