ScriptRunner Enhanced Search loops endlessly with no results

Question

When I'm executing an enhanced search with the ScriptRunner Enhanced Search interface (I'm using Atlassian Cloud) my query will execute and not provide results.  The "in progress" loop will cycle endlessly beside the "0-0 of 0" string.  Issues are synced.  The query is syntactically correct.  The query should produce results.

If I save the query (say, as "enhanced search 1"), then go to a JIRA jql search and write filter = "enhanced search 1", I will get search results-- why won't they show in the search results pane in the ScriptRunner Enhanced Search interface?

I need to close the tab or browser and start another in order to write another enhanced search query.

Greg Sarcona_0i68tp · Answer

Thanks!  Bookmarked the link :)

Jon Bevan _Adaptavist_ · Answer

Hi Greg, we had a bug in one of our epic-related JQL functions which we fixed the other day - so that might have resolved your problem!

If this occurs again in the future, don't hesitate to get in touch here: https://productsupport.adaptavist.com/servicedesk/customer/portal/23/create/110

Greg Sarcona_0i68tp · Answer

The two Enhanced Search queries were the ones running endlessly. (COPS SDLC release 1 epic children and COPS SDLC release 1 epic grandchildren).

11 Epics are link-searched.

The first search results in 78 issues, the second in 31 issues.

Oddly, the searches are all now reporting results.  I don't know what our "backend system admin" did (if anything) over the last week or two that would have made a difference.  While embarrassed now, at least the system is responding.

If I have this symptom again in the future, what do you recommend I check?