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Is it possible to set a schedule task to trigger SLAs

sam siu

I would like to ask if it is possible to set a schedule task in JIRA service desk to change the status from "pending" to "work in progress" so that the SLA will keep counting.

I'm not sure if the Script Runner supports this or not.

Would anyone give me some suggestions please?

Accepted answers

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Alexey Matveev

You can set a schedule task in scriptrunner either by escalations services or scripted services.

https://scriptrunner.adaptavist.com/5.3.9/jira/escalation-service.html

https://scriptrunner.adaptavist.com/5.3.9/jira/services.html

sam siu

Would you mind to give me some suggestions?

For example, the status of the issue is pending(4pm) and i set a task at(11pm), then, the issue's status should be changed to work in progress at 11pm.

Should i add a custom field in the issue?

Alexey Matveev

What do you mea by "set a task"? Do you update a custom field?

sam siu

Let's say I stop the SLA first by changing the status to pending. I will do my tasks/jobs later so I set a schedule task to make sure the status will changes back to work in progress at a particular time.