nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Not able to open issues in Jira by clicking on issue key

prakashmurugesan

in most of the projects in our jira when i try to open i am able to view the issues in it but when i try to open/access it by clicking on issue key, it doesn't open up the issues, only in new tab we are able to open the issue.

any suggestions for this?

Accepted answers

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Andy Heinzer

I am not sure how to replicate this problem. I can't seem to do so in my system with the information I have right now.

It is possible that a plugin in Jira could possibly cause some strange behavior like this. You might try to disable all the user plugins in Jira to see if you can recreate this problem. Steps on how to do this are in Disabling and enabling add-ons.

If you cannot recreate this problem with these plugins disabled, then that indicates one of the plugins you have in Jira is likely involved in causing this problem.

Is this reproducible in other browsers? Chrome, firefox, IE, etc?

What version of Jira is this?

prakashmurugesan

Thanks @Andy Heinzer for your response . I noticed one weird issue today.

I was reporting i was not able to click on the issues and access it. but the same issues are not accessible in detailed view itself . But from list view its visible properly but again for opening those issues i need to open in new window.

Attached Screenshots for refernce. detailed view error.JPG list view.JPG

Any suggestion why this is happening?

prakashmurugesan

And to answer your query regarding other browsers yes this is coming up in all the browsers.

May be due to duplicate issue keys..

Reasons for duplication in issue keys

1. Wrong import through CSV file.

2. Deleted the project and created the same again.

3. Deleted issue and created issue with same key via import.

Sunita Ramnarinesingh

Try turning on "Show detail view" in the Board view.

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