JIRA Service Desk customer access for inactive Jira users

Question

Due to a company split, we have some users who were active Jira users, but are now deactivated, that I want to add to Jira Service Desk as customers. When I try to do that I get an error message saying that I have to reactivate them to add them.  I don't want them active as we will exceed our license numbers in Jira if we do that.

What are the options available for making them active customers in Jira Service Desk?

Atlassian TMG · Answer

I have the same issue with accounts that had never had a license. Doesn't matter which e-mail I use I get error message

"1 email had errors and couldn't be sent:

This customer is inactive. You'll need to activate their account before you can invite them to the Service Desk."

joacim_eberlen · Answer

It would be nice to see  a solution to this - this has to be an issue for most administrators of Jira Cloud Service Desk. @Jack Brickey

Maybe you or someone in your team could give an actual answer to this.
Much appreciated

Josh Callaway · Answer

Was a solution ever provided for this?  We are fighting the same battle where old JIRA users have been deactivated so as not to consume a license.  But those users still need to be able to submit service desk requests and are being blocked with a log message of "current user is not active."

Thanks,

Josh