I'm looking for a way to make a Request Types visible to only a specific subset of Customers in my Service Desk. If it can be done by Request Type Grouping that would be ideal. What is the most appropriate way to go about this?
Hi James,
I remember I was trying to do something similar at some point and found help in this other post: https://community.atlassian.com/t5/Jira-Service-Desk-questions/ServiceDesk-Visibility-of-cases-to-users-groups-projects/qaq-p/19049
Carlos
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