create a ticket automaticaly according to data filed

Sergio Palacio

Hi I have several custom fields.  And I need to create a ticket automaticaly or not, according to the data filed in that form.

How Can I create conditions using a group of custom fields and perform the creation of an issue linked according to an especific combination data in those custom fields.

thanks in advance.

Andy Heinzer

Jira does not have a way to do this with just the native code.  However you could use a plugin for Jira such as a the Jira Misc Workflow Extensions to do this.   This plugin can provide a workflow postfunction called Create/Clone Issue.  This explains how you can use an issue transition (such as the create transition in Jira) to force this action to create another issue.

At the bottom of that page there is a section on conditional execution of this post function:

Conditional execution

To execute this post-function based on the result of a groovy expression see Conditional execution using Groovy expression.

As such, it appears you could create a conditional execution based on values entered at that time.

There might also be other plugins for Jira that could help in this regard.