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Moving from server to hosted

Juan Espinosa

Hi,

I have confluence server (10 users license) and i want to move to hosted solution (10 dollars a month).

Can i do an export an import on hosted solution?

Regards,

Juan Espinosa

Accepted answers

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Shannon S

Hello Juan,

By "hosted solution" I think you mean Confluence Cloud? Please confirm.

In order to migrate from Confluence Server to Confluence Cloud, please use the following procedure:

Migrate from Confluence Server to Cloud

Let us know if you have any trouble or questions.

Regards,

Shannon

Juan Espinosa

Hi Shannon,

Yes, i was talking about Confluence Cloud.

Thanks for your quick response, i will follow your advice.

Regards,

Juan.

Shannon S

You're welcome, Juan!

Let me know if you get stuck.

Regards,

Shannon

Juan Espinosa

Hi,

Im stucked!!

Im trying to import my Confluence Export (server) to the cloud version getting the following error.

com.atlassian.idp.client.exceptions.UserNotFoundException: {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error"],"status":"404","detail":"A user with r.ferreira doesn't exists","...

Please i need some help to continue. My site is https://contenidodigital.atlassian.net

Regards,

Juan.

Juan Espinosa

HOW DO I SET TO DEFAULT SETTINGS ? - To fix this, your Confluence Cloud site will need to be set to the default settings.
DONE - Then you will need to remove all user accounts from the Cloud instance EXCEPT for the one that was created along with the Cloud instance, which should be under your current email address. The username for this account will need to be changed to the one you are using on your source instance.
DONE - Finally, all groups need to be removed on the Cloud instance besides the default ones of administrators, confluence-users, and site-admins.

Shannon S

Juan,

I'm sorry for the confusion, but I mentioned in my last post that I wanted you to let me know when you were ready for me to reset Confluence for you. This is because I need to do it for you from my end.

Could you confirm if it's safe for me to completely reset your Confluence Cloud instance at this time? Then we can proceed.

Regards,
Shannon

Juan Espinosa

Go ahead, reset my confluence cloud instance.

Juan Espinosa

Can i proceed with the import ?

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