Why dont i get an email?

Question

Hello Community,

I hope you can help me.. One of our customers creates a ticket through his customer portal. When he creates it and then sends it to us, I get no notification in my Microsoft Office mailbox. But I can see the ticket in the service desk of our customer. I see that he created it.

Where can I set up that I will be notified about the created tickets in my mailbox? It works for all other customers. So I compared the settings, but still can not find anything.

Thank you for your help!

Jack Brickey · Answer

@Francis Schmidt, you set up notifications under Project - Settings - Notifications (not Customer Notifications). In that screen you will see various events that will fire email notifications. In you case above your userid needs to appear w/in one of the groups, e.g. Service Desk Team. If you are not an admin you will need to contact your admin to have them check this and add you as appropriate.

Francis Schmidt · Answer

Like every time he creates a Ticket in his portal i should get an Email in my Microsoft Outlook ..