Renamed users after switching user directories in Crowd and lost access to pages in Confluence

Petr Vaníček

Hello,

in last few months we start working on using AD in our Crowd as primary directory. 

But one thing wasn't easy - it was our user base in Atlassian apps, because approx. 25 percent of our users has as username non-AD email (another domain).

Switching of other users with AD domain has been without any problems and it works well more than one month already.

But last week we switched also other users. 

We did it in this way:

1. rename user in Crowd internal user directory
2. Sync it in Jira for being sure with renaming of user
3. Add required groups in AD and sync it with Crowd so user with same username as existing one appeared in Crowd, added same groups to this AD user as to user in internal directory
4. Sync with Jira and perform a tests

So we don't do all sync steps with Confluence and now we have some pages in one or more spaces where nobody have acccess and we can't recover permissions for those pages (I know it's bad practise dedicate permissions for users on pages instead of groups - it's a "monument" of previous Atlassian admin in our company). 

Is there any way how I can get all pages across all Spaces with restricted permissions? And a way how can I change restrictions on pages globally?

Thanks for your ideas or help.

Best regards

Petr

AnnWorley

Hi Petr,

Thanks for the background and details of your question. I am not sure whether you are facing page restriction, space permission or global permission issues. The approaches to viewing and changing these are different. Please see Permissions and restrictions and then circle back and let us know which type of access we can help with.

Just to reassure you, admins can access all pages whether they are restricted or not, by changing the restrictions or permissions that are limiting the access. 

On a less pleasant note, there isn't a way to view all page restrictions for an entire instance in one place. Page restrictions can be viewed at the space level: 

Space Admin and System Administrator access to restricted pages
Users with 'Admin' permissions in a space, or users with the System Administrator global permission can remove restrictions from pages, even if the page restriction prevents them from viewing the page. Go to Space Administration > Restricted Pages.

Space permissions can be viewed globally: Manage and recover space admin permissions

To recover Space Admin permissions:

Go to > General Configuration > Space Permissions.

Locate the space in the Individual Spaces list and choose Recover Permissions.
You can then choose Manage Permissions, and add any other appropriate permissions to the space. Requests to recover permissions are recorded in the Confluence audit log.

Thanks,

Ann