Hi. I'm having problems with a small percentage of tickets in which the assignees are changing to "unassigned" after the ticket is closed. The assignees are no doing it. I believe them, because it happens on some of my own tickets. I close it, check, see my name still in place, come back later and it's unassigned.
I'm working on an enterprise version. The admins have been unable to reproduce the problem, but there are plenty of examples. It's a pretty impactful amount of data correction for me to do. Any ideas?
