Can a transition in a workflow trigger the move of a ticket from one project to another?

Nagaraju Reddy

Hi team,

Can a transition in a workflow trigger the move of a ticket from one project to another?

• For example, if I click on a workflow button called “Move Ticket”, can that transition move ticket ABC-404 from project ABC to project DEF? 
• This can be done from the “More” drop-down menu, but can a transition do it?

Nic Brough -Adaptavist-

It might, with a bit of code, but it can get complex quickly.  "Move" is not a trivial thing to do in Jira as it needs to check all the settings on the project and issue to find out where they clash, and ask the user for more information if necessary.  All of that needs to be replicated by your code. 

In general, a desire to move an issue between projects automatically is a symptom of a broken process or a setup poorly built for the process.  Moving issues between projects is something of an edge case that should be an exception, done for housekeeping or data correction, not as a standard process.