nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Turn off time aggregation in SLA

Nikita Afanasev

Hi all,

Are there any chances to turn of time aggregation in SLA? Some time ago we have updated Service Desk up to version 3.10 and now in SLA I see aggregated values like 1 day, 1 month and etc. However before the update SLA fields were showing time in hours only.

Accepted answers

Jason Stein

Try going to [jira url]/secure/SiteDarkFeatures!default.jspa and turn the sd.sla.improved.rendering to disabled.

All comments

Bartosz Ornatowski

Hi Nikita

Thanks so much for your question. We're sorry to hear you've been having problems.

It sounds like this might be a bug. Please raise a ticket with Support <https://getsupport.atlassian.com> and we’ll take a look at it.

Thank you,
Jira Service Desk

Jason Stein

Try going to [jira url]/secure/SiteDarkFeatures!default.jspa and turn the sd.sla.improved.rendering to disabled.

Nikita Afanasev

That helped, thanks Jason!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk

sla

time