Issue Types Availablity

Raju AD

Hi,

I got a requirement as below. When User creates an issue, he/she should see only one Issue type in the drop down (Say Production Issue), but once created, team will decide the Issue Type. So while editing the issue, Users should see multiple Issue Types in the drop down.

In brief, On Create Issue Screen - Only One Issue Type and in Edit Issue Screen - Multiple Issue Types.

How can we achieve this.

Nisha Hajamohideen

It is not possible to restrict the issue type dropdown values.

However, on the workflow for create transition add a validator that ensures that only "Production Issue" can be selected.

 

In the Simple scripted validator enter condition issue.issueType.name == 'Production Issue',  Error message that you want to display and select the field Issue type.