In Service Desk you are limited to 3 agents for the $10/month charge. If customers are allowed to enter issues via external emails are these customers considered agents? Does this exceed the 3 agent limit?
Generally, you'd assume people sending emails to raise Service Desk requests are customers. Customers are free accounts (with access only to portals and their own requests).
If they're raising Jira issues (Which are objects that sit behind requests that agents and participants have more access to), then they'd need a Jira licence or possibly an Agent.
Thanks. Takes care of my issue.
It looks like you're new here. Sign in or register to get started.
