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Notifications aren't being Sent to Reporter when Issue Created within Jira

Rob Marks

When a customer email in a question all the notifications work just fine. But If I manually create an issue in Jira and assign the customer as the reporter, the reporter doesn't get a notification that the issue was created. Moreover, any public comments I make on that issue are not sent to the reporter either. Is there something I need to so differently on issues created within Jira versus ones created via email?

Accepted answers

Rob Marks

Found the problem. When an issue was created in Jira, the request type wasn't set and apparently that was needed to send the customer notifications. I couldn't add the Report Type to the create window for some reason and Request Type is a locked field so I couldn't troubleshoot that too much - so I created an automation to set the Request Type on Issue create and that works fine for me.

All comments

Nisha Hajamohideen

Please check the notification scheme on the following areas:

1. when Issue created - Email Reporter

2. when Issue is updated - Email Reporter

3. when comments is Added - Email Reporter.

Also do you have any automation rule created for the email?

Rob Marks

All three are on the notification scheme.

And no I don't have a rule for the email.

Rob Marks

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