I've noticed that when multiple notification events trigger at the same time, Jira Service Desk will combine them together into a single email that is then sent to the appropriate people. For example, when closing a ticket while also adding a public comment to the ticket, notifications are triggered for the ticket closing, for the resolution being set, and for the comment being added.
My question is: do yall know of a way to either choose the order these notifications are sent in , or prioritize them so that only one will be sent when multiple notifications trigger? I've had multiple clients express confusion at this format - they have to scroll down to the bottom of an email to see the comment on the ticket that gives the actual reason for it being closed.
