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Knowledge Base on JIRA service Desk

Andrej Kavcic

Hi,

Does JIRA Service Desk licence comes with an integrated Knowledge Base for JIRA agents, or is a separate Confluence licence required?

thank you for your answer,
Andrej

Accepted answers

All comments

Nic Brough -Adaptavist-

You need a separate Confluence licence.

Although you don't need to match numbers. For example, I know of a site with 10,000 customers (free), 500 Jira users including 10 Service Desk Agents, and 100 Confluence licences (10 for the Agents to do KB work, and the other 90 used by people writing docs)

Andrej Kavcic

Hi,

thank you for the answer.

Are customers free to use confluence?

Regards,

Andrej

Nic Brough -Adaptavist-

Only for the knowledge base spaces they get access through Jira Service Desk.

Andrej Kavcic

so is it possible to get 50 licences for Service Desk and use 10 of those for confluence?