If I disable WELCOME-Email for new customer, how do I activate new customer account on the customer?

mossupport

Hello Experts,

If I disable WELCOME-Email for the new customer, then how do I activate the new customer on the JIRA Service Desk customer Portal?
I refer https://jira.atlassian.com/browse/JSDSERVER-1708.

The new customer can not activate the JIRA Service Desk customer Portal, because he or she did not get Activate User Account email.

Without Activation User, how can a new user can raise a issue on the  JIRA Service Desk customer Portal.

The reason why I disable  the WELCOME-Email for the new customer.

The new customer will be confused with default JIRA Welcome email.

So I'd like to customize the WELCOM-EMail which included User's manual and activation link.

However, if I enable WELCOME EMAIL, then the customer can not get Korean USER's manual, but can get a account Activation on JIRA Cusromer portal.

If I disable  WELCOME EMAIL, then I can not send Korean USER's manual with account activation mail.

Do you have any workaround?

 

Mauricio Karas

Hello there!

I believe this option was originally implemented for cases where you don't want the customer to access the portal. But if you want them to, you can, as a workaround, tell the customer to use the "forgot password" option, this way he'll be able to set a password and log into the customer portal.

As for customizing the e-mail, there's a feature request created so this can possible:

JSDSERVER-1386 - Customize Customer invitation e-mail and welcome email

You can leave a vote and make yourself a watcher to receive notifications about the request.

Kind regards,
Maurício Karas