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Jira Software server

Bob B

I have Jira Software Server installed and have a valid license. When I try to Restore system I can't create Software project anymore and the system says "Jira Software is licensed but not currently installed."

What should I do to fix this? All I need is a single project to import from old system.

Accepted answers

Brittany Wispell

Hey @Bob B

Go to admin -> manage applications, there should be an option to install Software from there.

If that does not work, what version of Jira do you currently have?

You can try performing a reindex as well.

All comments

Brittany Wispell

Hey @Bob B

Go to admin -> manage applications, there should be an option to install Software from there.

If that does not work, what version of Jira do you currently have?

You can try performing a reindex as well.

Bob B

Thanks @Brittany Wispell,

Unfortunately there was an error while trying to install Jira Software.

"An unexpected error occurred. Refer to the logs for more information."

I have Jira Software Server version 7.8.0

Brittany Wispell

Hmmm...will you send over an image of your logs? or if you can attach here?

Bob B

What log should I attach here? Where is log file located?

Bob B

Thank you very much for all your help. When I accidentally installed https://marketplace.atlassian.com/plugins/com.atlassian.jira.ext.calendar/server/overview the software started to work....