Start Sprint button greyed out and user has correct permissions.

Question

Hi, I have been searching for similar issues and have not found a resolution for this specific scenario so hopefully someone can help.

The user is unable to manager sprints, specifically the "Start Sprint" button is greyed out.

I am using Jira v7

I have just set up a new user and given him projects permissions as follows:

Administrator

Editing User

Jira Sprint manager

In addition, the filter for the Sprint  Board is very simple

project = "xxx" OR labels in ("TeamDad'sArmy") OR "Development Team" = "Dad's Army" ORDER BY Rank

Any ideas?

Many thanks in advance :)

Tom Gaffney · Answer

i have the same issue. Did you ever find an answer?

BrillyH · Answer

Hi Alex, I tried the query as you suggested and it worked !

Many thanks for your help, much appreciated it :)

Brilly

Alex Christensen · Answer

Even if you gave him the permissions to all five projects that return in the query, there could technically or potentially be more projects in that query, so the option is still going to be greyed out.

The best thing I can think of to do here is to structure the query so that whatever you do, it looks like this:

project in ("XXX", "YYY", "ZZZ) AND (the sub-query for anything from those projects you want to appear in the board)

The key thing here is the sub-query - if you can get the sub-query down to exactly what you want to see without the project in (...) modifier, then just add the project in (...) to the query, you should be good to go.

You could also approach that sub-query from the perspective of what you don't want in the query. Like, if you don't want something with label "test" then you can say labels not in (test) to exclude anything that has that label on it.